You've Got Q's, We've Got A's

How do I use your product search engine to find products quickly?
A: Please visit our Quick Hints page for detailed tips on improving your search results or contact us and we'll be glad to personally assist you!

Can you deliver products to our promotional event?
A: Yes. In addition to shipping options with freight carriers such as FedEx and UPS, Sprout offers free delivery, at our discretion, to our local clients in southern California.

Can I receive a sample of the product before I order it?
A: Absolutely! We can provide both virtual and actual samples. We also refer to them as a proof that you will see prior to production. Upload your artwork or request a sample today!

Can you prepare artwork for me?
A: Yes, we have a dedicated art department that can prepare and modify your artwork to meet specifications for imprinting on promo products. Read more about our art department or upload your artwork for additional assistance.

Can you get my artwork from my website?
A: Artwork from your website may need to be modified to the correct format and resolution. Read more about artwork.

What types of payment do you accept?
A: We accept VISA, MasterCard, American Express, Discover, wire transfers, PayPal, and checks on approved credit. You may also pay online with your credit card using our secure form.

Can you extend credit to small businesses?
A: Of course we can. Our basic terms are net 30 days. Contact us for terms and conditions or to request a credit application.

Can you rush my order so I can receive it tomorrow?
A: It depends on the product, decoration method, and artwork. In most cases rush orders require basic artwork and result in additional shipping charges. We will only accept a rush order if we can guarantee that you will receive it by your deadline. Please contact us for more information.

How do I cancel an order?
A: You can cancel an order anytime prior to the manufacturing stage of the customized product. Additional costs and set up charges may apply if you cancel an order once products are being manufactured. Please contact us to cancel an order.

What are set up charges?
A: Set up charges are often required to accurately prepare your artwork for printing, embossing, debossing, engraving, embroidering, or using other decoration methods to customize products. Set up charges include positioning your artwork on products, creating screens and stamps, and exact color matching. Read more on our education page.

Can you match specific colors of our artwork onto the products we order?
A: Yes. You will need to provide us with your Pantone Matching System ® (PMS) color numbers or we can help you identify them with our in-house artwork team. Additional charges will apply if you would like an exact match of your artwork colors. 

Do you offer additional discounts for returning clients or customer referrals?
A: We do our very best to offer the most competitive pricing in the industry! If neccessary, we will consider additional discounts at our discretion.  And of course, we will always work with you to find products that fall within your budget.  Search our promo products and shop Sprout to start saving!

Do you offer warehouse storage and fulfillment services for large orders?
A: Yes. Please contact us to discuss our best solutions to satisfy your requirements.

What does Freight On Board (FOB) mean?
A:  Freight On Board (FOB) is a term used in shipping to refer to the place where the buyer becomes responsible for the shipment and the shipping charges. Example: If the buyer lives in San Diego, CA and buys a product FOB Los Angeles, CA, the buyer must pay the shipping charges from Los Angeles to San Diego, and is responsible for seeing that items are properly insured during that shipment.